Monday, July 15, 2013

Re: [web-design] hosting question


Most honest designers understand that they are being paid to provide a
service to their client, and that the client owns ALL information related
to the site, including login information. They also should have no trouble
if their client wants to find someone new to manage their site. Your client
is responsible to first end the working relationship with their current
designer and to make sure they are not bound by a contract. Then your
client should be able to get the login information from their current

As far as web hosting, many good web hosts offer a free transfer, and they
do it all the time so it shouldn't be an issue, just time consuming and
sometimes a bit complicated. Again, find out first if your client is under
a term agreement. There are lots of excellent host providers ... do a
search and you'll find a hefty list with pros and cons. Good luck!

Mary Jo

On Mon, Jul 15, 2013 at 2:33 PM, Joni Mueller <> wrote:

> **
> This can be a sticky wicket if another designer is involved. I have seen
> scenarios where the other designer holds login credentials hostage. Let's
> first hope that is not the case here. The CLIENT (your prospective client
> that is) should be the one taking care of getting login credentials to you.
> You should have backend/dashboard/cpanel access to the site so that you can
> work with database files, and FTP access so that you can upload and
> download files to the site.
> Most hosting companies worth their salt are NOT going to give out this
> kind of information to anyone but their own hosting clients and that is as
> it should be. Just send an email to your client telling him/her what you
> will need to get started and let him/her take it from there. Good luck!
> Joni Mueller
> 713.703.2553
> Follow me on Twitter: @pixelitadesigns
> ________________________________________
> From: [] On Behalf
> Of speens19083 []
> Sent: Monday, July 15, 2013 2:09 PM
> To:
> Subject: [web-design] hosting question
> I am close to getting a gig redesigning a webpage. Its already built and
> hosted but the person isnt happy with the speed in which things are changed
> or the lack of creativity offered. Is the best way to approach this is to
> have the hosting company give me access to the code so i can make changes?
> I also feel that this web host isnt a good one - anyone able to recommend
> one that will allow us to accomplish this?? many thanks for the help -- Mike

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